Payments & Refunds

Refund Policy

Clear information about AstroLifeMap, its services, policies and responsibilities.

Refund and cancellation policy

Refund Policy

This policy applies when paid services are activated. It should be reviewed against the final payment provider, business registration and consumer-law requirements before launch.

Digital reports

Once a personalized report has been successfully generated or delivered, it may be non-refundable because it is a customized digital service.

Duplicate or failed payment

Verified duplicate charges or payments where no service was generated should be investigated and refunded when appropriate.

Incorrect user input

Reports generated from incorrect birth or project details supplied by the user are generally not treated as service failure. Corrections may require regeneration or a new order.

Technical failure

Where a paid service cannot be delivered because of a confirmed platform failure, AstroLifeMap may regenerate the service, issue credit or provide a refund depending on the circumstances.

Request process

Final support contact, request window, evidence requirements and processing times must be configured before payments are enabled.

Document status: Product-aligned draft prepared for launch planning. Obtain professional legal review and insert the final business identity, jurisdiction and contact details before accepting payments.